Support

Get help

Email hello@wethefolks.eu for installation, automation, billing and classification questions. Support is provided by email; no specific response time or round-the-clock coverage is promised.

Contact support

Getting started

Use Add to Slack to authorize Jev for your own workspace. Your workspace may require an administrator to approve installation. Open Jev for Slack in Apps and go to Home.

A workspace administrator or owner authorizes external model processing in Data processing, then selects Start free week under Billing in App Home. The free week lasts 7 days and needs no payment method. To continue after it, or to skip it, the administrator selects Add payment method and completes hosted Stripe Checkout, which starts the Stripe trial. Review renewal and cancellation terms before confirming.

Create an automation: choose channels and triggers, write a question with Slack variables, describe the answers, and attach actions. Saving enables it. Use Test with a message URL to inspect the result without executing actions.

Add to Slack

Pricing

Data processing

When an automation does not run

Check that the rule is enabled, processing is authorized, and the free week, trial or subscription is active. Confirm the message is in a selected channel accessible to Jev and matches the rule’s trigger: a new message, an edit, or the chosen reaction being added.

Future-only rules compare the original message timestamp to the rule’s creation time. Editing an older message does not make it eligible. Bot messages and DMs are excluded.

Read Activity log for validation errors, pending recovery or uncertain delivery. Safe errors distinguish service, access and input problems. Do not repeatedly create equivalent rules to work around an outage.

Check a classification safely

Choose Test for a saved rule and paste a Slack message URL from a channel selected by that rule. The bot and current rule owner must have access, and processing consent plus an active free week, trial or subscription are required. Inspect probabilities, chosen answers and rendered actions. Tests use the external model but do not post messages or reactions. Temporary modal results, including expanded action text, expire after 30 minutes.

Use synthetic or appropriate non-sensitive examples when refining a rule. A result can be incorrect even with a high probability. Refine the prompt and descriptions, then test again.

Understand activity results

Completed means the recorded actions finished. A dry test shows a preview only. Waiting indicates eligible work is pending retry after a transient problem. Needs review means delivery could not be confirmed and a post was not blindly repeated.

Use Retry now to request an attempt for pending work. It respects permissions, consent, rule state and the original 14-day expiry. Successful actions are not intentionally replayed during recovery.

Members, trial and billing

The monthly price is USD 5 per active human workspace member, excluding VAT, with no workspace minimum. Active means a non-deactivated workspace account, not online presence or recent activity. Guests, bots, Slackbot, app/workflow users, suspended accounts, pending invitations, profile-only accounts and external/non-member users do not count. Each member adds 1,800 Jev requests per month to a shared workspace pool; every automatic classification and dry test uses one request. The pool resets on the first day of each UTC month. At the limit, messages received until the reset are not classified and no actions run for them; they are not processed later. Dry tests are unavailable until the reset. A workspace can have up to 3 automations for each billed member.

Each workspace can try Jev free for two weeks. Week one is the free week: 7 days without a payment method, started by a workspace administrator or owner with Start free week under Billing in App Home. It includes up to 500 Jev requests in total and up to 5 automations for the whole week, not per month. It is offered once per workspace, only before any Stripe trial or subscription. Processing still needs Data processing consent. About a day and a half before the free week ends, Jev sends the administrator who started it, or the installer if that person is no longer an administrator, a reminder as a Slack message from the Jev app. If nothing is done, the free week ends, automations pause and nothing is charged.

Week two starts when an administrator selects Add payment method in Billing and completes hosted Stripe Checkout. The free-week limits lift immediately, and a Stripe trial starts with the normal per-member limits. It ends 7 days after the later of opening Checkout and the end of the free week, so unused free days are kept. An administrator can also skip the free week and add a payment method directly, for a 7-day Stripe trial. The Stripe trial is offered once per workspace; after it has been used, Checkout subscribes without a trial. About a day and a half before the trial ends, Jev sends a heads-up before the first payment to the administrator who opened Checkout, or the installer, unless cancellation is already scheduled. The first charge is taken when the trial ends. Free week, trial and billing history survive reinstall. Member counts refresh daily; quantity changes have no proration and affect the next invoice.

Prices exclude VAT. Stripe Tax adds VAT where applicable: customers in Poland are charged 23% Polish VAT, and EU business customers with a valid VAT ID are invoiced under the reverse-charge mechanism. Checkout collects your billing address and VAT or tax ID.

Subscriptions renew monthly until canceled. Manage payment methods, invoices and cancellation through the billing portal, opened with Manage billing under Billing in App Home; cancellation takes effect at the end of the current billing period, and canceling during the trial ends it before any charge. Uninstalling Jev removes application data and schedules the subscription to cancel at the end of the current billing period, or at the end of the trial so a trial is not charged. Reinstalling before that date resumes the subscription automatically, unless you canceled it yourself in the billing portal. Fees already paid are not refunded automatically, except where the law requires it. Contact support if you need help after removing the app.

An active free week, an active or trialing subscription within its access deadline, or an access grant issued by We The Folks, is required for classifications, tests and new actions. Administration and consent withdrawal remain available when billing blocks processing.

What to include in a support request

Share the workspace identifier, rule name, approximate time, activity status and sanitized error. A short synthetic example and screenshot with private content removed can help.

Do not email passwords, Slack tokens, model API keys, authentication headers, full conversation exports or unredacted sensitive content. We do not need your Slack credentials.

Data and privacy questions

Email privacy@wethefolks.eu for privacy requests or data-processing agreements. Consult the guides for the current data flow and controls.

Privacy Policy

Security

Data processing